Virality and network effects are conflated by even experienced Founders, and it keeps them from having the right strategies and developing world-class products.
Viral effects and network effects are two completely different things.
Viral effects are about growth of new users. Viral effects are when you get your existing customers to get you more new customers, ideally for free.
Network effects are about adding value and defensibility to your product. A network effect is when every customer of your product adds incremental value to all the other customers of your product so that it becomes difficult for customers to find any alternative product which gives them as much value.
Viral effects can exist without network effects, and network effects can exist without viral effects.
Further, there are very different playbooks and mental models for building virality vs network effects. Not understanding the distinctions will be detrimental to your company’s long term success.
The name of our firm, NFX, stands for network effects. That’s how important we think network effects are for value creation. Sure, as Founders ourselves, we created *viral* effects in over ten companies that went viral enough to attract 10+ million users, including one over 150 million and another over 1 billion. We deeply understand the inner workings of building virality.
Yet at the same time, we learned how much less important viral effects are to long-term value creation than defensibilies like network effects.
While viral effects are a useful attribute of products to reduce the expense of acquiring new users, network effects remain the key driver of value creation for startups in the digital age by keeping people using them.
Both are hard to create. There are no longer as many products that go viral as there were in the so-called Golden Age of Virality, 2000 – 2012. And products with true network effects are also rare and take care and feeding over time to keep their network effects.
Part of the confusion between the two comes from the fact that many iconic network effect companies in recent history like Facebook, Twitter, TikTok, and WhatsApp also happened to experience rapid viral growth. But because virality and network effects coincided with these high-profile cases, they are falsely perceived as two sides of the same coin.
To develop great virality you must be focused on language. Language is the rails on which products are shared, so you must play with language, experiment with it, and build the product around the language.
You want to get a user to feel the emotional content of your product. What’s their emotional or psychological payload? What will the user feel about themselves when they share? This type of EQ thinking, combined with the analytical/mathematical skills to keep iterating, are rare skills to find in one person. That’s why the viral growth people are legends. If you don’t have that combination, find someone who does, and stay close to them.
Another unique thing about virality is that it comes and goes over time depending on the channels available. These viral channels are constantly in flux. Not true with network effects, which are more stable over time. Which viral playbooks are most effective depends upon the era you’re operating in.
We’ve identified ten different playbooks for creating viral products. We’ll cover them in greater detail in future essays, but here’s a quick look at six of them.
Network effects are a topic we’ve covered extensively. Here are just some of those essays:
The thinking behind building network effects is less about emotion and more about the math for customers around getting value — utility. Giving the customer more value out of your product by getting your other customers to put value in it. Customers are not even usually aware that they are doing mental math around the value they are getting from network effects businesses — but they are. “What do I give for what I get?” When that math makes sense, they will never leave. Retention builds defensibility.
Viral success without network effects or some other defensibility is often flashy but short-lived.
The list of viral companies that failed to produce valuable companies is long. Going viral didn’t make JibJab, PhotoBooth, FormSpring, BuzzFeed, or the Sequoia-backed QuizUp (which raised $27M and died) nearly as defensible or valuable. They didn’t have network effects.
The opposite is also true. Products with network effects don’t necessarily have viral effects. A B2B marketplace, such as NFX portfolio companies like Moov or Incredible Health, could easily use paid advertising to attract buyers and sellers and build a 2-sided marketplace network effect with little virality.
Or, you could pay a city to deploy a thousand IoT devices or other physical nodes across a city that creates a mesh network whose performance — due to the network density — is so much better than any others that no competitor could hope to compete until they also deploy a thousand nodes to their own mesh network.
Understanding the difference in network effects and viral effects is important for getting your playbooks right, especially considering how often people mix them up. Make sure that isn’t you.
As mentioned earlier, a lot of the confusion between network effects and virality stem from high-profile examples like Facebook, which exhibit both properties.
There’s also a strong complementary relationship between virality and network effects.
For products seeking virality, also having a network effects approach to the product is useful because it makes it easier to create viral language hooks using words like “share”, “get”, and “see” that aren’t as easy to build into non-network effects products.
For products seeking network effects, having virality means that you can add new users faster to build your network effect and hit critical mass faster than your competitors. You don’t need virality to do this, as you can pay to acquire users, but virality helps you achieve network effects by growing the network more quickly. Sometimes explosively. Note Zoom in April 2020.
So there can be a symbiotic relationship between network effects and virality if you design the product correctly. Some other reasons that network effects and virality are easy to confuse:
With viral effects there are seasons to it, depending on the channels and technologies you have available. Going viral today is more difficult than it was during the 2000-2012 Golden Age because most platforms have become saturated with the same viral strategies that worked early on.
Virality has therefore largely returned to where it was before the rise of the internet: things simply need to be novel. That means, as mentioned above, they need to be immensely high quality, shocking, or deliver 10x value to go viral, typically through regular-old word of mouth.
Network effects, on the other hand, never go out of style. They’ve been important for the last 30 years and will continue to be for the next 100. Network effects matter irrespective of the time in which you live. They describe the underlying force of wealth creation in a networked economy.
So if you have to choose between viral effects and network effects, choose network effects.
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